[MantaReport] Customer Feedback

[Danny Scott]

yeah   I   think  all  the   screaming   makes   those   snorkel  guides   look    
very   retarted     and   is   not    professional   every  one   of   my  guests    are   like   "whats   wrong   with  those   people"   all   the   time   and   we   just   laugh   it   off   if   you  are   one   of   those   guides  and   read   this     I   am   happy   you   know   now    what   Myself    and  a lot  of   others   think  of  you


 Below is an email from a recent customer  regarding the manta snorkel that I would like to share with everyone.   Being in the water with the manta rays is a sacred experience and as professionals it is up to us to set a good example for all.  This is just one person’s feedback that I am sharing, but it isn’t the first time we have received this kind of feedback. How many more people go away with a bad taste in their mouth and never say anything at all to us or any operator?  Instead they share it with their friends….
 
Mahalo,
Virginia
Kona Honu Divers
 
From: mark [mailto:mmreedy at hotmail.com] 
Sent: Friday, July 04, 2014 12:58 PM
To: maggie_a at konahonudivers.com
Subject: feedback


 
Hello Kona-Honu,
 

I am writing to give some feedback concerning the nighttime manta dive/snorkel I, my wife, and 8 friends did on June 19th. Please know that I am writing you because we like your company and your professionalism, and we see an issue with that entire manta experience that is not positive and we are hoping your voice can help change things. It is our hope that you take this information and use it because I suspect that your company cares as much about was happens there as we do.

 

We had actually gone on the same trip two years ago, and loved it so much we wanted to go back. We have told so many people of the great experience that I feel that we are partly to blame for what we saw on the 19th. 

 

In essence the sheer number of people that show up to see these animals diminishes the experience to such a degree that we agreed as a group that we will not go back until something changes, and we will strongly dissuade others from going. While we understand that you and the other companies are trying to make a living, and respect that, there really needs to be in place some regulation of numbers. As you well know it was a zoo, and we all walked away with a bad taste in our mouth.

 

All of us were kicked numerous times by the other companies' customers as everyone jockeyed for position. Personally I was kicked twice in the nuts, kicked in the face countless times, and had my view blocked most of the time. My experience was typical of everyone in my group. At one point I was being hit so often and had gotten hemmed in so badly I was forced to let go of the surfboard for a couple of minutes only to be berated by another snorkel leader for doing so. It felt like survival, not witnessing a beautiful event.

 

Finally, in the midst of this beautiful dance of these animals dozens of other people (all from other companies) were screaming and splashing as if at a rock concert. It was inappropriate and detracted from the experience. I have heard that other boats encourage their clients to do this. It isn't a party and we were all appalled.

 

I hope that your standing as a professional company can help change what goes on at manta heaven for the better. I truly believe that everyone will win if it is regulated, and it will mean a sustainable business for all. Otherwise I see this dying as we love it do death.

 

Sincerely,


Mark Reedy (and 9 friends)
 
 





 

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